This course gives the individual an understanding of the principles of customer service and how customer needs and expectations are formed. You’ll also gain an understanding of the interpersonal skills and appropriate behaviour required in a customer service environment as well as the process of responding to customer problems or complaints.
Expectations and Goals
This qualification is aimed at individuals working or preparing to work in a customer service or telecommunications role.
- The course will be delivered in PowerPoint format
- Pens & note pad provided
This course is assessed buy multi-choice test.